Frequently asked questions

Documents are processed in memory on Google Cloud Platform using Vertex AI. Static customer administration data (account profile, credit balance, retained requirements lists, report records) resides within European cloud infrastructure. Transient text extraction for AI inference may be routed securely across dynamic international regions selected for capacity and performance, governed by our Data Processing Agreement and the UK Extension to the EU-US Data Privacy Framework. Enterprise customers with specific data residency requirements can discuss these with us on request.

Your proposal documents and the buyer's requirements document are purged from runtime memory immediately after the report is delivered. The structured requirements list extracted from the buyer's document is retained against your account so that re-running a review on an improved proposal is measured against the same fixed set of requirements. You can delete your account at any time, which removes all retained data including stored requirements lists.

Reports are kept in your account, viewable online with PDF and DOCX download available throughout, for ninety (90) days from generation. You can delete a review manually at any point within that window. After 90 days, reports are deleted automatically. We encourage you to download your reports while they are available; downloaded copies remain on your own device after our retention window ends.

No. Your documents are processed via Google Cloud Vertex AI under Google's Service Specific Terms, which restrict use of your prompts and outputs for AI model training. They are used only to produce your review report, are not logged or retained by the platform after the report is generated, and are not used to improve any AI model, ours or anyone else's.

Documents are processed automatically with no human review at ReqFit. Customer support staff have no access to document content. Reports are visible to you and to any colleagues you have invited into your organisation through admin settings (see "How do team accounts handle data access?" below for detail). Reports are not visible to users outside your organisation.

Yes. ReqFit is operated by CASM Labs Ltd, registered with the UK Information Commissioner's Office under registration ZC111039 and bound by UK GDPR and the Data Protection Act 2018. Our standard Data Processing Agreement applies automatically when you create an account. A bilateral signed copy is available on request for enterprise procurement. Read our plain-English UK GDPR statement for the full picture.

Account deletion removes all retained data associated with your account, including stored requirements lists from previous reviews, account configurations, and any reports still within their 90-day retention window. Reports you have already downloaded remain on your own device. Account deletion is permanent.

Our standard Data Processing Agreement is published and applies automatically when you create an account. If you need a bilateral signed copy for your procurement or vendor onboarding process, contact us at security@reqfit.com and we will send you a Word version for execution. We can also countersign a DPA you provide, whichever is faster for your process.

Not yet. SOC 2 Type 2 and ISO 27001 both take time to obtain properly, requiring an established track record of operation rather than a point-in-time check, and we are working towards them honestly rather than marketing them aspirationally. Our underlying platform (Google Cloud) holds SOC 2, ISO 27001, and ISO 27018, and we hold Cyber Essentials certification, awarded on 27/05/2026 and valid to 27/05/2027, as our immediate trust signal.

If we identify a security incident affecting your data, we will notify you within 48 hours of detection, as set out in Clause 6 of our Data Processing Agreement. UK GDPR also imposes breach notification obligations, and our process is designed to meet them. The notification will include the nature of the incident, the categories of data affected, the likely consequences, and the measures we are taking. To report a suspected vulnerability or security concern, contact security@reqfit.com.

Team access is invite-only. The account owner invites colleagues into their organisation through admin settings; once a colleague accepts, team members can see each other's reviews. This supports workload sharing, peer review, and holiday cover. There is no automatic same-domain grouping, and reviews are never shared across organisations or with other ReqFit users.

Yes. Create an account, upload your documents, and receive a complete review at no cost. No credit card required. Your free review must be used within 7 days of creating your account, after which it expires.

PDF, Word and PowerPoint documents. Both the RFP and the proposal should be uploaded as one of these formats.

Reviews run end to end without your input. The exact time depends on document length, a typical review takes around 10 to 15 minutes but larger proposals will take longer. We send you an email to your results page the instant your review is generated so you don't need to wait around.

Yes. A free account gives you access to your first review at no cost. No credit card is required to sign up.

Yes. ReqFit works with any RFP, ITT, tender, procurement document, or due diligence questionnaire where there are stated requirements or questions that your response needs to address. It is sector-agnostic.

Yes. A due diligence questionnaire is a structured set of questions, which is exactly the kind of document ReqFit checks against. Upload the questionnaire in whatever format it comes in, then upload your completed responses along with any attachments your answers refer to. ReqFit works through it question by question and shows you which questions your responses cover and which still need attention before you return it. It checks how well your responses cover what is asked. It does not judge whether your answers will satisfy the assessor.

ReqFit works through the requirements in your RFP and maps each one against your proposal to determine whether it has been addressed. You receive a requirement-by-requirement breakdown, a coverage score, and specific guidance on where gaps exist.

Your coverage score is a percentage that reflects how many of the stated requirements in the RFP have been addressed in your proposal combined with how strong your response to each is. A higher score means fewer gaps for evaluators to penalise.

Improved your proposal and want to re-check it? Log in to reqfit.com, open the results screen for your original review, and choose "Re-run with new draft" from there. Re-running has to be done from that results screen in your account, not from a downloaded PDF or Word copy of the report. Your updated proposal is then scored against the same requirements as your first review, so both reports share the same requirement IDs and you can see exactly which gaps you have closed. A re-run uses one review credit. Avoid starting a brand-new review for an updated proposal: a new review re-extracts the requirements from scratch and, given the stochastic nature of AI, may produce a different set of requirement IDs that will not line up with your first report. Both options use a credit, so the reason to re-run is a comparable report, not saving a credit.

Yes. A re-run uses one review, the same as a new review. The reason to use 'Re-run with new draft' rather than starting a new review is a like-for-like comparison against the same requirements, not saving a review.

Yes. Every review produces a fully branded, professionally formatted report that you can download as a document and share with your team or client.

Yes. You can upload your company logo and set your corporate colours. These appear on the cover page and throughout the report.

No. ReqFit assesses coverage, not prose. It checks whether each requirement has been addressed, not whether your writing is persuasive or eloquent. Writing quality is subjective. Requirement coverage is measurable.

No. ReqFit identifies coverage gaps and compliance issues. It does not predict outcomes, score your commercial competitiveness, or assess how an evaluator will feel about your response. What it does tell you is whether you have addressed every stated requirement, which is the foundation that winning proposals are built on.

No. ReqFit focuses on the technical and written response. It does not evaluate your pricing strategy, fee structure, or commercial terms. Pricing decisions depend on market context that falls outside the scope of compliance analysis.

No. Design and layout are subjective. ReqFit focuses exclusively on whether the content of your proposal addresses the requirements in the RFP. A beautifully designed proposal that misses a key requirement will still be flagged.

No. ReqFit reviews. It does not write. You keep full control of your content. The report tells you what needs attention so you can decide how to address it. This is a deliberate design choice. The goal is to support your judgement, not replace it.

No. ReqFit handles the structured compliance review that a bid manager would typically do manually. It does not replace strategic advice, win theme development, or the experience of someone who knows your client. Think of it as a tool that frees your most experienced people to focus on strategy rather than checking requirements off a list.

Yes. If you have a subscription and run out of reviews mid-cycle, you can top up with a one-off single review or a one-off pack at any time. Your subscription continues unchanged.

Any reviews already applied to your account remain valid until their individual 12-month expiry date. Cancelling stops future reviews being applied. It does not remove reviews you already have. See our refund policy for the full billing terms.

Yes. No watermarks, no reduced analysis, no restricted features. The output is identical. We want you to evaluate ReqFit on a live proposal, not a demo version of it.

Single reviews start from £49. Packs of 5 and 10 reviews are available at lower per-review rates. Your first review is free, no credit card required.

All payments are handled by Paddle, a dedicated billing platform used by thousands of SaaS companies worldwide. ReqFit never sees, stores, or touches your payment details. See our refund policy for billing terms and how Paddle handles refunds.