Welcome to ReqFit. These Terms and Conditions ("Terms") govern the contractual relationship between you ("the User") and CASM Labs Ltd. By ticking the consent box during account creation, executing a subscription purchase, or by any subsequent access to or use of the Service, you explicitly acknowledge and agree to be bound by these Terms in full.
1. Introduction and Corporate Information
1.1 The Provider: This Application and the associated ReqFit service are operated by CASM Labs Ltd (trading as "ReqFit"), a company incorporated in England and Wales under company number 17115248, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. ICO Registration Number: ZC111039.
1.2 Contact Infrastructure:
- For billing, payment, and subscription transaction inquiries, the User should contact our Merchant of Record, Paddle, via paddle.net.
- For general corporate, product, technical, and account support inquiries, the User should contact: info@reqfit.com.
- For formal legal notices, security incidents, and data protection matters, the User must contact: security@reqfit.com.
1.3 Definitions:
- "Application" refers to the website www.reqfit.com, its subdomains, Application Program Interfaces (APIs), software, user interfaces, documentation, and the underlying automated proposal review system.
- "Service" refers to the cloud-based automated proposal and Request for Proposal (RFP) analysis service provided through this Application.
- "User" or "You" refers to the corporate or professional legal entity registering an account or purchasing a subscription.
2. Strict Business-to-Business (B2B) Application
2.1 Eligibility: This Application and its Services are designed and provided exclusively for professional, commercial, and business-to-business (B2B) procurement workflows. The Service is not intended for personal, family, or household consumer use.
2.2 Warranty of Status: By registering an account, subscribing to a plan, or uploading documentation, you explicitly represent and warrant that you are acting in a professional, commercial, or corporate capacity as a Business User (and not as an individual Consumer).
2.3 Exclusion of Consumer Rights: You acknowledge and agree that because this is a strictly commercial relationship, statutory consumer protection rights (including 14-day cooling-off windows, statutory consumer rights of withdrawal or cancellation, or consumer guarantees under the Consumer Rights Act 2015 or the laws of any other jurisdiction) do not apply to your purchases or usage of this Service.
3. Account Registration and Security
3.1 Account Creation: To access the Service, Users must create a dedicated account by providing complete, accurate, and truthful information.
3.2 Credential Security: Users are entirely responsible for maintaining the confidentiality and security of their login credentials. You must utilise password configurations that meet the high-strength standards required by the Application.
3.3 Account Responsibility: You accept full legal and financial responsibility for all activities, document uploads, and API calls executed under your account credentials. You must notify the Owner immediately at security@reqfit.com if you suspect or become aware of any unauthorised access, breach of security, or credentials compromise.
3.4 Automated Access Prohibited: The registration or operation of accounts by automated methods, "bots," or scripts is strictly prohibited.
4. Subscriptions, Fees, Payment, and Credit Expiry
4.1 Paid Products: Access to specific features, volume tiers, or extended reporting capabilities within the Service requires the purchase of a paid tier or recurring subscription. Current pricing models, volume thresholds, and billing cycles are detailed on the pricing sections of the Application.
4.2 Merchant of Record (Paddle): All commercial payment transactions, subscriptions, billing reconciliation, and localised tax compliance are independently managed and processed by Paddle.com Market Limited ("Paddle") acting as our authorised Merchant of Record.
4.3 Payment Terms: Paddle acts as the direct merchant from whom you purchase the subscription. This Application does not capture, view, or store payment card details. If payment or renewal transactions fail or are reversed via Paddle, the Owner reserves the right to suspend or terminate access to your account and generated data immediately.
4.4 Usage Rights: No contractual right to utilise the outputs or access the processing pipelines is granted until all relevant subscription fees are processed and received in full by our Merchant of Record.
4.5 Strict B2B Refund and Review Credit Policy: All subscription payments, tier fees, and individual review credit purchases are strictly non-refundable under any circumstances. If the User cancels an active paid subscription, the cancellation shall take effect at the expiry of the current prepaid billing period, and the User shall not be entitled to any refund or monetary credit for unused review metrics. Any unused review credits shall remain attached to the User's account and available for use for a maximum period of twelve (12) months from the exact date the credit was added to the User's account on successful purchase. Following the expiry of this twelve (12) month window, any unapplied review credits shall automatically and permanently lapse with no liability, refund, or compensation due to the User.
4.6 Free Review Credit. Each new account includes one free review credit on registration. The free review credit must be used within seven (7) days of account creation, after which it expires automatically and cannot be reinstated. The free review credit is provided at no charge, is limited to one per account, and is non-transferable and non-refundable. For the avoidance of doubt, purchased review credits are valid for twelve (12) months from the date they are applied to the User's account in accordance with Clause 4.5; the seven (7) day validity in this clause applies only to the free review credit.
4.7 Review Credits and Document Size. Each review compares one RFP document and one proposal document, together with any appendices or attachments uploaded for that review. A single review credit covers a combined set of up to two hundred (200) pages, calculated as the total page count of the RFP, the proposal, and all appendices and attachments submitted for the review. Where the combined page count exceeds 200 pages, the review consumes one additional review credit for each further 200 pages or part thereof (for example, 201 to 400 pages consumes two credits; 401 to 600 pages consumes three credits), reflecting the additional processing and cross-checking involved in larger document sets. No additional credits are consumed automatically. Before a review requiring more than one credit proceeds, the Application displays the combined page count and the number of credits required, and the User may either proceed or remove appendices or attachments and recalculate. A review consuming more than one credit will not run without the User's confirmation.
5. AI-Driven Service, Stochastic Nature, and Accuracy Disclaimer
5.1 Stochastic Nature of AI: The ReqFit service utilises advanced automated analysis, natural language processing, and generative artificial intelligence models (including large language model inference executed via Google Cloud Vertex AI) to analyse Requests for Proposals (RFPs) and proposal documents. The User explicitly acknowledges, understands, and agrees that artificial intelligence systems are inherently stochastic and probabilistic in nature.
5.2 Advisory Tool Status: The generated review reports, gap assessments, rewrite suggestions, and requirement matrices are provided strictly as an automated administrative tool to assist human evaluation. The Service does not under any circumstances constitute formal procurement consulting, legal advice, commercial vetting, or professional consulting.
5.3 No Warranty of Absolute Completeness: Despite continuous performance evaluation and engineering controls, the Application may occasionally generate outputs containing errors, omissions, missed requirements, or inaccurate contextual interpretations ("hallucinations"). The Owner grants no warranty, express or implied, that the generated reports will identify every single risk, compliance gate, or explicit/implicit criteria contained within your uploaded procurement documentation.
5.4 Ultimate Human Responsibility: The User retains sole, absolute, and non-delegable professional responsibility for independently verifying, validating, and checking the accuracy and completeness of all proposal documentation before final submission to any client, issuing authority, or external third party.
5.5 Scope of Analysis and No Guarantee of Procurement Outcome. The Service analyses the documentary requirement coverage of a proposal against the stated requirements of the corresponding RFP. It compares a proposal against documented requirements; it does not assess, score, or comment on the creativity, design, creative concept, visual presentation, persuasiveness, or written quality of a proposal, none of which fall within the scope of the Service at all. The User further acknowledges that the Service does not, and cannot, assess or predict every factor that may influence the outcome of a competitive procurement, including without limitation: the subjective preferences or judgement of evaluators or decision-makers; the relationships, prior history, or commercial rapport between the issuing authority and any supplier; the relative pricing, commercial positioning, or market reputation of competing suppliers; factors internal to the issuing authority, including undisclosed preferences, budgetary constraints, or changes in procurement strategy; and any element of the evaluation conducted outside the scoring of documented requirements. A review report indicating strong requirement coverage does not guarantee a favourable procurement outcome, and an unsuccessful bid does not of itself indicate any deficiency in the Service or in the report. To the maximum extent permitted by applicable law, and subject to Clause 10.3, the Owner accepts no liability for any unsuccessful bid, loss of contract, or commercial loss of any kind, whether or not a review report was produced in connection with the relevant submission.
6. Intellectual Property and Content Allocation
6.1 User Input Materials: The User retains all intellectual property rights in and to the RFP and proposal documents uploaded to the Application ("Input Materials"). The User warrants that it holds all necessary licences, rights, and permissions to upload the Input Materials. The User grants the Owner a limited, non-exclusive, royalty-free, global licence to process, parse, and analyse the Input Materials solely to perform the contractual Service.
6.2 Report Output Ownership and Embedded IP Licence: Subject to the full payment of all applicable subscription fees, the Owner hereby assigns to the User all intellectual property rights in the specific, structured text analysis generated uniquely for the User by the Application ("Output Materials"). To the extent that any such generated reports incorporate the Owner's proprietary report structures, formatting layouts, risk rubrics, scoring methodologies, logos, or trademarks ("Embedded Owner IP"), the Owner hereby grants the User a perpetual, non-exclusive, royalty-free, worldwide, non-transferable licence to utilise that Embedded Owner IP solely as an inseparable part of that specific generated report.
6.3 Application IP Retention and Restrictions: The Owner retains exclusive ownership of all right, title, and interest in and to the Application, the software engine, specific algorithmic structures, system prompts, database schemas, documentation, and all Embedded Owner IP. The User is expressly prohibited from extracting, isolating, copying, or replicating any Embedded Owner IP from a generated report for any other purpose whatsoever, including but not limited to reverse-engineering the Service, creating independent templates, or developing a competing software application.
6.4 User Intellectual Property Indemnity: The User shall fully indemnify, defend, and hold harmless the Owner and its directors from and against any and all losses, damages, liabilities, costs (including reasonable legal fees), and expenses incurred by the Owner arising out of or in connection with any claim brought by a third party alleging that the Input Materials uploaded to the Application infringe the intellectual property rights, copyright, trade secrets, or commercial confidentiality of that third party.
7. Commercial Confidentiality
7.1 Mutual Confidentiality: Each party agrees to maintain the strict confidentiality of all commercial, financial, technical, or operational information disclosed by the other party that is marked as confidential or should reasonably be understood to be confidential ("Confidential Information").
7.2 Scope of Protection: For the avoidance of doubt, the User's uploaded Input Materials and the generated Output Materials constitute the Confidential Information of the User. The Owner's proprietary prompts, system architecture, and security protocols constitute the Confidential Information of the Owner.
7.3 Exclusions: Confidential Information shall not include information that is publicly known through no fault of the receiving party, or information required to be disclosed by a court of law or competent regulatory authority.
8. Data Retention Mechanics and Privacy Coordination
8.1 DPA and Privacy Alignment: The Owner processes and secures data strictly in accordance with the live Data Processing Agreement (DPA) available at https://reqfit.com/dpa, our UK GDPR compliance statement at https://reqfit.com/gdpr, and our Privacy Policy available at https://reqfit.com/privacy. The User acknowledges that while static customer administration data resides within European cloud infrastructure, transient text extraction for AI inference may be routed securely across dynamic international regions as explicitly defined in the DPA.
8.2 Stochastic Baseline Retention Principle: To mitigate the stochastic variance inherent in AI processing and to guarantee absolute technical consistency across multiple sequential reviews, the Application automatically extracts and retains a baseline list of requirements from your uploaded RFP documents. This requirement data is permanently attached to your account profile as a core operational feature so that any subsequent re-runs are compared against a fixed baseline.
8.3 Operational Lifecycle Deletion:
- Uploaded Documents: Original source proposal documents and raw RFP files are securely cleared from active application runtime memory following successful generation of the review report.
- Generated Reports: Completed review reports are safely stored and accessible via your account panel for ninety (90) days from generation, after which they are automatically purged. Users can delete any report manually at any time within this window.
- Account Termination Deletion: The baseline requirement lists, account configurations, generated reports, and remaining dashboard records are held for the active duration of the account lifecycle and are permanently cleared upon the execution of an Account Deletion by the User. Following Account Deletion we retain only: (a) transaction and billing records, for the period required by applicable tax and accounting law; and (b) a one-way cryptographic hash of your email address, used solely to enforce our one-free-review-per-account policy and to prevent repeat misuse of the free trial. Full detail of these retentions is set out in our Privacy Policy.
9. Acceptable Use and Restrictions
9.1 Prohibited Content: Users are strictly prohibited from uploading any documentation that contains unlawful materials, state or military secrets, active malware, or special categories of personal data (including medical or criminal records) as defined under the UK GDPR.
9.2 Prohibition on Scraping: You are expressly prohibited from utilising any automated process, scraper, spider, or data harvesting tool to extract data, code, structure, prompts, or content from the Application.
9.3 Infrastructure Integrity: Users shall not probe, scan, or test the vulnerability of the Application or any network connected to our Google Cloud infrastructure, nor attempt to bypass security authentication mechanisms. You shall not impose an unreasonable or disproportionately large infrastructure load on our compute pipelines.
10. Limitation of Liability and Bounded Risk Allocation
10.1 Exclusion of Consequential Losses: To the maximum extent permitted by applicable law, in no event shall the Owner, its subsidiaries, officers, directors, or employees be liable to the User or any third party for any:
- loss of profits, sales, revenue, turnover, or business opportunities;
- loss of contracts, prospective agreements, successful bids, commercial tenders, or RFP evaluations;
- loss of or damage to corporate reputation or goodwill; or
- any indirect, special, incidental, or consequential financial losses whatsoever arising from or in connection with the performance or failure of the Service.
10.2 The Absolute Financial Liability Cap: Subject to Clause 10.3 and Clause 12.7, the Owner's total maximum aggregate financial liability under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be strictly capped at the total amount of fees actually paid by the User to the Owner for the Service during the twelve (12) month period immediately preceding the event giving rise to the claim.
10.3 Uncapped Exceptions: Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under the laws of England and Wales.
10.4 Defensible Contractual Limitation Period: No legal proceedings, claims, or actions arising out of or in connection with these Terms, the Application, or the Service may be brought by the User against the Owner more than twelve (12) months after the date on which the User became aware, or reasonably should have become aware, of the specific event or alleged breach giving rise to the cause of action. Under no circumstances may any claim be initiated more than twenty-four (24) months after the date of the underlying occurrence. Failure to bring an action within this window constitutes an absolute and irrevocable waiver of the claim.
11. Account Suspension and Termination
11.1 Termination by User: You may stop using the Service and request account termination at any time using the self-service dashboard features within the Application.
11.2 Termination for Cause: The Owner reserves the absolute right, at its sole discretion, to suspend or permanently delete User accounts instantly and without prior notice if the User is found or reasonably suspected to be in violation of these Terms, third-party intellectual property rights, international sanctions, or Applicable Data Protection Law.
11.3 Emergency Suspension and Restriction: The Owner reserves the absolute right to suspend, restrict, or terminate the User's access to the Application and the Service immediately and without prior notice or liability if the Owner, in its sole operational discretion, suspects that:
- the User is violating any provisions of this Acceptable Use policy;
- the User's account credentials have been compromised;
- the User's activity represents an immediate threat to the security, integrity, or availability of the Owner's Google Cloud infrastructure; or
- such action is strictly required to comply with an order from a competent public, judicial, or regulatory authority.
11.4 Effect of Suspension: Account suspension or deletion driven by User misconduct does not absolve the User from any outstanding subscription debts accrued up to the date of termination and gives no entitlement to refunds.
12. General Provisions
12.1 Severability: If any single clause or provision of these Terms is declared invalid, illegal, or unenforceable by a court of competent jurisdiction, that specific provision shall be severed, and the remaining terms shall continue in full force and effect.
12.2 Entire Agreement and Non-Reliance: These Terms, together with any applicable Data Processing Agreement (DPA), constitute the entire agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements, marketing materials, promises, or understandings. The User explicitly acknowledges and agrees that in entering into this contract, it has not relied upon, and shall have no remedy in respect of, any statement, representation, warranty, or assurance (whether made negligently or innocently) by the Owner or any third party that is not expressly set out in these Terms. Nothing in this clause shall limit or exclude liability for fraud.
12.3 Contractual Assignment: The Owner may assign, novate, or transfer its contractual rights and obligations under these Terms to a parent or acquiring company without your consent, provided your legitimate security safeguards are fully maintained. Users may not transfer or assign their subscription rights without prior written authorisation from the Owner.
12.4 Notice of Amendments: The Owner reserves the right to modify these Terms at any time. For material amendments that negatively affect subscription pricing or user data rights, the Owner will provide at least thirty (30) days' prior notice via email or explicit dashboard alert. For non-material, administrative, or emergency security legal updates, the Owner will provide seven (7) days' notice. Continued use of the platform after updates go live signifies your acceptance of the revised Terms.
12.5 Governing Law: These Terms, and any contractual or non-contractual disputes arising out of or in connection with them, shall be governed by and construed strictly in accordance with the laws of England and Wales.
12.6 Jurisdiction: The courts of England and Wales have exclusive jurisdiction to settle any dispute or litigation arising from or relating to the use of this Application.
12.7 Document Hierarchy Coordination: In the event of an irreconcilable conflict between a provision within these Terms and a provision within an executed DPA between the parties, the DPA shall prevail strictly in respect of liabilities directly relating to a breach of Personal Data Protection law. All liabilities relating to general commercial confidentiality, product performance, or business-related data shall remain exclusively governed by the liability terms and financial caps set out in these Terms.
Last updated: 03/06/2026. Contact: info@reqfit.com for general inquiries, security@reqfit.com for legal notices and data protection matters.